Shipping policy

Shipping Methods & Delivery Time

We use Standard Shipping for most orders.

Estimated delivery time after dispatch:

U.S. orders: 5–7 business days
International orders: 5–12 business days

Most orders arrive within the estimated delivery window. However, delivery times are estimates only and may vary due to carrier delays, customs processing, weather, holidays, or incorrect address details.

Important Information:

If you need express shipping, please contact us at support@velnie.com

If your order is being delivered to a P.O. Box, please ensure your shipping address includes the full ZIP+4 or 5-digit code.

Processing & Production

Orders are processed once payment has been successfully completed.

Because many Velnie products are custom-made or printed on demand, production time may vary depending on the product and order volume.

If an order is modified after it has been placed, production may take an additional 1–2 business days.

Tracking Information

Once your order has been dispatched, you will receive a tracking number by email.

Please allow 24–48 hours for tracking updates to appear after dispatch. For international orders, tracking may temporarily pause while the package is in customs or being transferred between carriers.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Incorrect or incomplete addresses may cause delays, failed delivery, or returned packages.

Please double-check:

Full name
Street address
Apartment, unit, building, or floor number
City, state, and ZIP/postal code
Country

If your order is delayed, returned, or lost because the shipping address was entered incorrectly, Velnie may not be able to offer a free replacement or refund. However, please contact us and we will do our best to help.

Customs & Import Taxes:

Customs policies vary by country. While some locations do not impose import fees, others may charge duties and taxes. Please note that the prices on our website do not include these additional fees. If applicable, import taxes, duties, and related charges will be determined by your local customs office and may be required upon delivery.

Delayed or Lost Packages

Most packages arrive within the estimated delivery window, but delays may occasionally happen.

If your order is significantly delayed, has no tracking updates for an extended period, or is confirmed as lost in transit, please contact us at support@velnie.com.

We will review the tracking information and help resolve the issue fairly. Depending on the situation, we may offer a replacement, resend, or refund.